Choose the issue that best matches your request. Include a short description and any relevant transaction reference.
General support hours: Monday–Friday, 9 AM–5 PM Miami time (Eastern). Non-urgent requests received outside these hours are reviewed when support reopens. Urgent fraud reports are an exception: our target is a human response within one hour of receipt, including nights and weekends (calendar hours). Use the Fraud Report form for urgent fraud or a lost or stolen card.
Upload only files needed for your request. Remove unrelated personal information and sensitive details first. Files are not automatically redacted. Never upload passwords, security codes, private keys, recovery phrases or full card details.