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Buburuza Support
How can we help?
Find answers, understand the next steps, and get in touch with our support team.
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Explore the guides
Getting started
Creating your Buburuza account
Verifying your email and phone during sign-up
Completing your profile
Choosing a strong password
Accepting the Terms of Service
Identity and account security
What is identity verification and why we need it
Documents you'll need for identity verification
What to do if your identity verification was rejected
Setting up two-factor authentication (2FA)
Recovering access if you lose your authenticator app
Keeping your Buburuza account safe
Payments and wallets
Understanding wallets and currencies
Adding a payment method to your Buburuza account
How to receive money to your Buburuza account
How to send money or withdraw funds
Transaction questions and fees
Why is my deposit pending or in review?
What happens if a deposit is rejected
Why some withdrawals require additional review
What if my withdrawal fails or stays pending?
Why we may ask additional questions about transactions
How fees are calculated at Buburuza
When you'll see fees applied to your transaction
Support and reporting
Welcome to Buburuza Support
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Contacting Buburuza Support
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How to Submit a Complaint
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How to Get Help With a Transaction Dispute
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How to Report Unauthorized Activity or Suspected Fraud
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How to Get Help With Verification Issues
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