Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
Choose ACH when it is offered for the bank payment you want to make. Review the recipient, funding account, amount, and displayed fee before confirming.
Before you start
Have a recipient with ACH details and choose the funding account and amount you intend to use.
Steps
- Open Send money, choose the recipient, and select ACH from the saved or available payment methods.
- Review the recipient bank details. If you edit pre-filled details on the web, decide whether to save the changes to the recipient or use them for this payment only.
- Choose Sending from on mobile or Send from on the web, then enter Recipient gets.
- Complete Name to display on the payment and the optional memo and receipt-email information. The web flow also includes invoice number, invoice date, due date, an internal note, and attachments.
- Read Review Payment on mobile or Review on the web. Check the recipient, account and routing information, funding account, fee, and total debit.
- On mobile, use Slide to send. On the web, choose Send payment and complete the passkey challenge shown.
- Read the payment result. On the web, the result includes Payment ID and Receipt sent to. Open Transactions to inspect the ongoing status.
Expected result
The result and transaction record show the submitted payment and its current status. Retain the Payment ID when shown; submission is separate from final arrival.
If something does not work
- If the balance is insufficient, check the available balance and total debit rather than just the amount you typed.
- If confirmation is interrupted, check Transactions, the payment reference and the account activity. If you cannot establish whether it was submitted or debited, contact support before attempting another payment.