Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
Use the wire option shown for your recipient and account. Domestic-wire details can differ from ACH details, so confirm the payment method before sending.
Before you start
Confirm the intended recipient’s wire details and choose the funding account and amount.
Steps
- Open Send money, select the recipient, and choose Wire.
- Review or add the wire routing number, bank, account number, beneficiary name, and beneficiary address. Verify wire instructions rather than assuming the ACH details are interchangeable.
- Choose the funding account and enter the amount the recipient should receive.
- Complete the memo or Message to beneficiary and any receipt, invoice, internal-note, or attachment fields needed for your records.
- On Review, compare Recipient gets, Wire fee, Total debited, recipient details, and the displayed arrival estimate.
- On mobile, use Slide to send. On the web, choose Send payment and complete the passkey challenge shown.
- Read the result and open the transaction record. Keep its Payment ID or bank reference when you need help.
Expected result
A payment result or transaction record is available with its current status and any Payment ID or bank reference shown.
If something does not work
- If the recipient’s instructions do not match the details on your screen, stop and verify them before confirming.
- If a wire remains pending or shows a failure, use the transaction reference when contacting support. Do not assume you can cancel or recall it from the recipient list.
- If the app closes or confirmation is interrupted, check the existing transaction and account activity. If submission or debit is unclear, contact support before creating another wire.