Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
The mobile Wire flow separates the source of funds, the destination bank details and the sending currency. Check all three before authorizing the payment.
Before you start
Use this route when the Wire screen asks you to enter bank details. Obtain the recipient’s wire instructions; do not substitute ACH instructions.
Steps
- Open Payments and choose Wire. Choose a source in Sending from, or Select many for the multiple-account route.
- Enter or paste the routing number and check the bank match against the recipient’s wire instructions.
- Choose Account type using Personal or Business and Checking or Savings. Enter the account number and recipient’s address, then continue when the required details are complete.
- On the amount screen, check the source account or asset. Open the currency control to inspect Sending currency, then select the available currency you intend to send.
- Enter an amount or use Max. If the source uses a different currency or is a crypto asset, compare the debit amount, equivalent and Recipient gets. The circular control switches the amount-entry unit.
- On Review, check From, routing number, bank, account type, account number, address, source Amount and Recipient gets.
- Read Pay fee with, Fee and Arrives in. Use the Send slider after checking the complete payment.
- Open the result’s Check details or Track action to inspect the transfer. Use Receipt, Attach or the private Internal note for your records.
What to expect
After sending, inspect the transfer’s result through Check details or Track and retain its reference. Check the actual status before assuming receipt by the destination bank.
If something does not work
- If Insufficient funds is displayed, reduce the amount or change the selected funding before reviewing the payment again.
- The sending-currency list is separate from the source account’s currency. Confirm Recipient gets after changing either one.
- Confirm wire instructions with the recipient if the bank details do not match; do not infer that ACH and wire instructions are interchangeable.
- If confirmation is interrupted or the outcome is unclear, check the existing transaction and balance before trying again. Contact Buburuza Support with the transaction reference and error message if you cannot establish the result; do not submit a duplicate payment.
Still need help?
Contact Buburuza Support with the affected transaction or purchase reference, current status and error message. If the outcome is unclear, check the existing record before trying again. Never include full card details, passwords or verification codes.