Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
You can prepare a transfer from a personal conversation and add an optional message or illustration before reviewing it.
Before you start
Confirm the person in the conversation and the intended payment amount. Check which funding account and currency you want to use before choosing Transfer.
Steps
- Open Chats and choose the person you want to pay. Check that you have the right conversation.
- Open the message composer and choose Transfer.
- Choose the source account, check the available balance and currency, and enter the amount. Continue when the details are correct.
- Add a message if you want to explain the payment. Use the emoji control to open Choose an emoji, select the illustration and choose Set. You can use Skip if you do not want to add anything.
- Check the message and illustration preview, then choose Continue.
- On Review, check From, To, Amount, the attached message and the displayed arrival estimate. Swipe Send to authorize the transfer.
- Return to the conversation to see the Transfer card. Check the transaction record for its current status.
What to expect
Check the Transfer card and the corresponding transaction’s current status. A chat message or illustration is separate from confirmation that the payment completed.
If something does not work
- If the person, account, currency or amount is wrong, correct the details before using Send.
- An optional message or illustration does not change the transfer amount.
- If a transfer appears wrong or has not arrived, check its transaction status and contact Support. Do not rely on a chat action to reverse a completed payment.
- If confirmation is interrupted or the outcome is unclear, check the existing transaction and balance before trying again. Contact Buburuza Support with the transaction reference and error message if you cannot establish the result; do not submit a duplicate payment.
Still need help?
Contact Buburuza Support with the affected feature, step and error text. Include only information needed to explain the issue; never send credentials or recovery material.