A pending or in-review deposit has not completed all the steps needed for its final outcome. The status alone does not tell you why a particular deposit is waiting.
What to check
- Open the transaction in the app and read its current status and any requested next step.
- Check whether the sender has actually completed the transfer, using their confirmation or reference.
- Check your available balance. Do not assume a pending deposit is available to spend or withdraw.
- Keep the transaction reference, amount, currency and date for support.
If more information is requested
Follow the request through the official app or a confirmed support route. See why we may ask additional questions about transactions.
If the status does not change
Use any timeframe shown for that transaction. If it has passed, or no next step is clear, contact support. Do not send the deposit again just to clear a pending status.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.