Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
Search the activity list, then combine date, account, card, amount or status filters to locate the record you need.
Before you start
Open the intended mobile account’s Transactions list. Have a date, counterparty, amount, card or account detail that will help identify the record.
Steps
- Open Transactions from Bank Home. Use Search to find a merchant, person or matching transaction text.
- Open the date filter. Use the month arrows and choose the start/end range, then Continue. The applied period appears as a chip.
- Open Currency and wallets. Search for the fiat account or expand a crypto wallet and select the intended assets/networks. Choose Continue; the list shows a currency name or selection-count chip.
- Open Card to select one or more Personal or Shared cards by their name and masked identifier. Choose Apply.
- Open Amount to enter From and To, or use an upper bound alone. Choose Apply when enabled.
- Open Status to select the status categories shown, such as Completed, Pending, Issue/Issues or Failed, then apply the selection when available.
- Review the active chips and dated results. Use X on a chip to remove that filter.
- Open the matching record and compare its amount, counterparty, source and status before taking further action.
What to expect
The list should show the applied filter chips and matching records. Open the intended record and verify its details before acting on it.
If something does not work
- Nothing here yet is an empty-account state; check the selected account and filters before assuming activity is missing.
- Enter an amount bound before applying an amount filter. Apply remains disabled while both amount fields are empty.
- Currency-and-wallet filters only change the records displayed; they do not authorize a payment from those balances.
- If a displayed status disagrees with the filter or merchant badge, inspect the record’s actual status before acting.
Still need help?
Contact Buburuza Support with the affected transaction or purchase reference, current status and error message. If the outcome is unclear, check the existing record before trying again. Never include full card details, passwords or verification codes.