The fees that apply to a transaction depend on the service and the current pricing information or transaction disclosure provided for it. This guide helps you read that information; it does not set a fee schedule.
Read the full cost
- Fixed fee: if listed, a stated amount for the transaction.
- Percentage fee: if listed, check the percentage, the amount it applies to and any stated minimum or maximum.
- Currency conversion: check the exchange rate, currencies, recipient amount and any separately disclosed conversion charge.
- Other charges: read any disclosure about charges from another provider or intermediary.
Check the total amount to be debited, rather than looking at one fee in isolation. Do not assume a fee or exchange rate from a previous transaction will apply again.
If pricing is unclear
Pause before confirming and contact support. For an existing transaction, include its reference and identify the charge you want explained. Do not include full card or account details.