Before trying a withdrawal again, check the original transaction and your available balance. A failed, pending or in-review status needs to be understood in the context of that transaction.
For a pending withdrawal
- Read the latest transaction status and any instructions in the app.
- Check any timeframe shown for that withdrawal.
- Do not send a second withdrawal while the first outcome is unclear.
For a failed withdrawal
Read the displayed reason, if one is provided. Check the recipient details, currency and any balance or limit message before considering another attempt. Do not assume that a failed status means no funds were debited or that a return is already complete.
Ask support to check
Include the transaction reference, date, amount, currency, current status and error text. Describe whether your balance changed. Support can help clarify the next step; a return or recovery cannot be promised from the status alone.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.