Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
The email-code screen confirms which address Buburuza is using. Check that address before requesting another code.
Before you start
Use this guide when Buburuza is asking for an email verification code. Keep access to the email address shown on that code-entry screen.
Steps
- Keep the code-entry screen open and confirm the displayed email address.
- Check your inbox and spam or junk folder. If your screen offers Open email, use it to open your mail app.
- If the email address is wrong, return to the previous step and correct it.
- Use Resend when that option becomes available, then enter the code from the most recent message into Buburuza.
Expected result
Enter the latest email code in Buburuza and follow the next screen or displayed error. Receiving the email alone does not complete the in-app verification step.
If something does not work
- If the code is rejected, check that you copied it correctly and that you are using the latest message. Request a new code if the screen says it has expired.
- If no message arrives after resending, contact support with the approximate time and the error shown. Never include the verification code itself.