Where to use this guide: Buburuza mobile app.
Biometrics appears as a security setting with an app-passcode check and a device authentication result.
Before you start
Use a device whose authentication prompt you can complete. Have your app passcode available and use the Biometrics option when it is offered in your account.
Steps
- Open Profile, then Privacy & security.
- Choose Biometrics and enter your app passcode when requested.
- Complete the biometric prompt shown by your device.
- Check the Biometrics enabled confirmation and enabled toggle in Privacy & security.
What to expect
Check Biometrics enabled and the enabled setting after the device prompt completes. Keep your app passcode available as required by the account’s authentication flow.
If something does not work
- Follow the device’s biometric prompt. If the device cannot authenticate you, use the alternative offered on the app’s authentication screen.
- Biometrics does not replace the need to keep your app passcode private.
Still need help?
For help, see Contacting Buburuza Support. Include the affected setting and error text. Never send a password, PIN, one-time code, recovery code, secret phrase, private key or a screenshot containing them. If you suspect unauthorized activity, use the How to Report Unauthorized Activity or Suspected Fraud.