Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
Use the transaction list to narrow down activity before opening a detailed record. Check the account context and filters when an expected entry does not appear.
Before you start
Open the relevant account’s transaction history and identify a search term or period.
Steps
- Open Transactions and search for a merchant or recipient. On the web, you can also search by account number.
- On mobile, filter by Date, Status, or Method. Date offers preset periods and Custom; Custom opens From and To dates before Update.
- On the web, choose a date period and payment methods, and inspect the active filters.
- Use the web Amount filter to choose incoming, outgoing, or any direction. The comparison choices include an exact amount, more than an amount, or less than an amount.
- Open the matching transaction and compare its recipient, amount, date, and method.
- If the list says there is nothing for the selected amount or period, use Reset or clear the relevant filter, then search again.
Expected result
Matching records are shown, or the empty-state message tells you to revise or reset the filters. Open a record to confirm it is the intended payment.
If something does not work
- If a payment is missing, clear the date and status filters and confirm that you are in the correct account.
- Several entries can have the same amount. Compare the date, recipient, payment method, and reference before selecting one.