Where to use this guide: Buburuza web account.
The web transaction detail includes a Comments area alongside notes, attachments, and receipt information.
Before you start
Open the transaction you intend to discuss and check that the information is appropriate for the account’s actual readers.
Steps
- Open Transactions and select the record you want to discuss.
- Read the transaction details and existing Comments to keep the discussion tied to the correct payment.
- Enter your comment in the transaction discussion.
- If the mention selector is available, select the intended colleague rather than relying on a similar name.
- Submit using the displayed comment control and check that the new entry appears in the discussion.
Expected result
The submitted comment appears in the discussion. Visibility and any notification delivery require their own account controls.
If something does not work
- A comment does not change the payment instruction or status.
- Check who has access to the account before posting a comment. Do not assume tagging a colleague guarantees they have read it.