Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
The Other category provides a place to start adding a document from several sources.
Before you start
Have the intended file or document available. Check that your mobile Documents library offers Other and Upload Document; use the secure method required for sensitive information.
Steps
- Open Documents and choose Other.
- Choose Upload Document, including from the No other documents found empty state.
- Choose Scan using camera, Upload from photo library, Choose from files, Forward by email or Enter manually, according to where the document is stored.
- After completing the selected source’s upload journey in the app, return to Other and verify the expected filename, date and size before downloading or sharing it.
What to expect
The intended document should appear in Other with the expected filename, date and size after the upload journey completes. Choosing an upload source alone is not completion.
If something does not work
- Choosing an upload method does not complete the upload. Check that the expected file appears in the document library.
- Check the upload form’s allowed file formats and size limit before selecting a file.
- Use the intended document only; remove sensitive material that is unrelated to the task before sharing.
- Use only the secure document collection or upload method supplied for this task. Do not attach tax identifiers, identity documents or financial documents to a general support message; ask for the confirmed secure method if it is unclear.
Still need help?
Contact Buburuza Support with the document type, affected step and error text. Do not include tax identifiers, identity documents or financial documents in a general message; ask for a confirmed secure upload method if one is needed.