Where to use this guide: Buburuza mobile app and web account.
Choose the report or letter that matches the information you need. Check the named account, reporting period, currency and issue date before relying on any document.
Before you start
Use reports and letters actually issued for your own account. A listed report type does not make that service available to your account.
Steps
- For a Statement, read each row’s Date, Description, Money Out, Money In and Balance. A description may identify a transfer, counterparty or masked card. Compare the reporting period with the transactions you want to check.
- For Ledgers, compare Unique ID, Time (UTC), Type, Asset, Wallet, Amount, Fee and Resulting Balance. Use the identifier to distinguish records with similar amounts.
- For an Account Statement, review the balances and Activity table separately; an empty section is different from a missing document.
- For Domestic Transfer Details, check the receiving bank’s routing number, name and address, and the beneficiary name, account number, account type and address. For International Wire Details, also check SWIFT/BIC, IBAN or account number, any intermediary bank and required Remittance Information.
- For a Blockchain Address Certificate, compare the account-holder identity, blockchain address, reference and date. For a Bank Letter or Bank Account Confirmation Letter, compare the account-holder details, account identifiers, account type, opening date and current status where included.
- For a Transfer Notice, check amount paid, transfer date, purpose, reference and payer/recipient details. For a Transfer Confirmation, also inspect amount received, creation date, status, fee and transfer method. Check the status explicitly before treating a transfer as completed.
- For an Account Closure Certificate, check the account, closure-effective date, final posted balance and disposition of remaining funds. Match it to the account’s closure record before using it as evidence.
What to expect
You should identify the document’s account, period, currency, issue date and relevant status. Check those fields against the underlying record before relying on a title such as confirmation or closure.
If something does not work
- Use the receiving instructions issued for your own account and chosen payment method. Do not replace them with details from another account’s document.
- Check UTC timestamps and currency labels when comparing reports. Ask support to investigate if the document’s account, currency, amount or period does not match the corresponding record.
- Check your account’s enabled services; a report heading or column does not enable a service. Review the actual records and account options available to you.
- A notice, confirmation title or certificate is not a substitute for reading its status, dates and account details. If a required field or document is unavailable, ask support about that specific requirement.
Still need help?
For help, see Contacting Buburuza Support. Include the document type, affected step and error text. Do not include tax identifiers, identity documents or financial documents in a general message; ask for a confirmed secure upload method if one is needed.