If you lose your phone or authenticator, you may be unable to complete a required sign-in check. Use the official recovery options provided for your account.
Check your recovery options
- If you set up a secure authenticator backup, follow that provider's recovery instructions.
- If Buburuza supplied recovery codes, use them only in the official recovery flow that requests them.
- If you still have a trusted signed-in device, check the available account security options.
Do not send an authenticator backup, setup QR code, recovery code or password to support or anyone else.
If you remain locked out
Contact support and briefly explain what happened. Using the email associated with your account can help identify your request, but access to that email alone does not establish that recovery can be approved.
Additional verification may be needed. Wait for a confirmed secure method before supplying identity documents or other sensitive evidence. There is no guaranteed recovery time or promise that security checks can be bypassed.
After access is restored, follow the available security steps to protect your account and replacement device. See Keeping your Buburuza account safe.