If a deposit is rejected, read the transaction message and check the balance and status in both the sending service and the Buburuza app. A rejected status alone does not confirm where the funds are now.
What to do next
- Keep the deposit reference, date, amount and currency.
- Check whether the sending service reports a completed transfer, a failure or a return.
- Compare the receiving instructions you used with those currently shown for the intended Buburuza account or wallet.
- Contact support before sending another deposit while the first outcome is unclear.
Will the deposit be returned?
The handling depends on the payment method, the transaction and the applicable service terms. Do not assume a return is automatic, immediate or free. Support can help clarify the status and next steps for the specific deposit.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.
For a deposit still waiting, see Why is my deposit pending or in review?.