A withdrawal may need further processing or review before its outcome is confirmed. An in-review status is not a confirmation that the recipient has received the money.
Check the next step
- Open the withdrawal details in the app.
- Read any status message, action request or timeframe shown.
- If information is requested, respond through the official app or a confirmed secure support route.
- Keep the withdrawal reference so support can identify the transaction.
The reason and review time depend on the specific transaction. Do not submit a duplicate withdrawal while you are unsure about the first one.
If you need help
See What if my withdrawal fails or stays pending? or Why we may ask additional questions about transactions.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.