A withdrawal may need further processing or review before its outcome is confirmed. An in-review status is not a confirmation that the recipient has received the money.
Check the next step
- Open the withdrawal details in the app.
- Read any status message, action request or timeframe shown.
- If information is requested, respond through the official app or a confirmed secure support route.
- Keep the withdrawal reference so support can identify the transaction.
The reason and review time depend on the specific transaction. Do not submit a duplicate withdrawal while you are unsure about the first one.
If you need help
See what to do if a withdrawal fails or stays pending or why additional transaction information may be requested.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.