Where to use this guide
Buburuza mobile and web transaction review. Check the fees and amounts for the payment method and service you actually select.
Review the cost information available for a transaction before confirming it, then check its details after submission. The way a charge is displayed can depend on the payment method and service.
Before you confirm
- Read the fees, exchange rate, recipient amount and total debit shown for the transaction.
- Check whether an amount is an estimate and whether additional charges are disclosed.
- If the cost is unclear or the expected information is missing, pause and ask support before proceeding.
Check the payment review screen
- Choose the payment method, funding source, and amount.
- Open or read the fee and conversion details on the review screen.
- Compare the amount sent, total deducted, and any displayed recipient amount.
- If you change the amount, currency, or method, review the updated total again.
- After submission, open the transaction record to see the information retained for that payment.
The FX-rate comparison page is not a substitute for the quote on your payment review screen.
After submission
Open the transaction details and any available receipt or statement. Check the amounts and status together. A missing fee line or a pending transaction is not proof that the transaction is free or that every amount is final.
If a charge seems wrong
Contact support with the transaction reference and the fee you want explained. Describe the expected and displayed amounts without emailing full account statements or card details.
Related: How fees are calculated at Buburuza.
Expected result
Before authorizing, you should understand the displayed fee breakdown, any estimates and total debit. After submission, use the transaction record to check the actual retained amounts and status.