Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
Recipient tax forms stores W-9 or W-8BEN files uploaded by you or the recipient, according to the library’s explanation.
Before you start
Identify the intended recipient and tax year. Use only documents you are authorized to access, and establish which tax form is needed separately from this navigation task.
Steps
- Open Documents and choose Recipient tax forms.
- Use Tax year to narrow the list, then choose Apply.
- Check the matching file’s name and date before using its ellipsis menu to Download or Share.
- If No recipient tax forms found appears, use Request to start the recipient-document request journey.
- When inviting a recipient, use the tax-document request option if needed. For an existing recipient, use the available upload or request action.
What to expect
You should be able to identify the intended recipient’s document for the selected year or the relevant request entry. A request entry is separate from a received or validated document.
If something does not work
- The empty library does not decide which tax form a recipient is legally required to provide.
- A Request entry is separate from a delivered request or a received and validated document.
- If a requested document is missing, check the intended recipient and tax year. Contact Buburuza Support if the library or request status remains unclear; do not send tax identifiers in a general support message.
- Use only the secure document collection or upload method supplied for this task. Do not attach tax identifiers, identity documents or financial documents to a general support message; ask for the confirmed secure method if it is unclear.
Still need help?
Contact Buburuza Support with the document type, affected step and error text. Do not include tax identifiers, identity documents or financial documents in a general message; ask for a confirmed secure upload method if one is needed.