Where to use this guide: Buburuza mobile app.
A payment memo, a supporting document, an emailed receipt and an internal note have different audiences. Check each field before sending the international wire.
Identity documents: Upload ID documents only in the app's verification flow. Never send them through support chat, email or Forward by email. For other sensitive documents, use the confirmed secure collection method for your case.
Before you start
Prepare only the information needed for this payment. Identify which recipients should receive the memo, receipt and any attached files.
Steps
- At the optional-information step, enter Memo only for text you intend the recipient to see with the payment.
- Choose Upload under Attachments. Select an offered method: Scan using camera, Upload from photo library, Choose from files, Forward by email or Enter manually.
- Check the attached-file row. Its overflow menu offers View and Delete; inspect the file before continuing.
- Under Email receipt to, choose Add recipient, enter the email address and choose Add recipient in the sheet. Use X to remove an unintended address.
- Select Send the attached files to the recipient by email only when those files should be included. Storing a file on the payment and sharing it by email are separate choices.
- Use Internal note for information the app describes as internal. Continue to Review and check memo, attachments, receipt recipients and the sharing selection together.
- After submission, inspect the existing payment record. Check that the internal note is saved on the payment record.
What to expect
The payment review should show the intended memo, attached files, receipt recipients and sharing choice. After submission, check the existing record; listing a receipt recipient is not proof of email delivery.
If something does not work
- Adding a receipt email does not itself confirm that the receipt or documents were delivered.
- Check any available review or sharing status; a listed attachment only confirms that the file is attached.
- Follow the file-type and size requirements displayed by the upload step. Check the attached filename before continuing.
- Do not place identity documents, credentials or unrelated financial information in a payment memo or ordinary email attachment. Use the confirmed secure collection method if sensitive supporting information is requested.
Still need help?
For help, see Contacting Buburuza Support. Include the document type, affected step and error text. Do not include tax identifiers, identity documents or financial documents in a general message; ask for a confirmed secure upload method if one is needed.