If identity verification is not completing, contact Buburuza Support with a description of the issue.
Request help
Open the support request form and choose Verification Issue, or email support@buburuza.com.
What to include
- The email address associated with your account.
- The step where you are stuck and the exact error message.
- When the problem occurred and any troubleshooting you have already tried.
Describe the issue without attaching identity documents. If a screenshot is needed, remove personal and financial information before sharing it.
Related guides
- Documents you will need for identity verification
- What to do if your identity verification was rejected
- What identity verification is and why we need it
Protect your information
Do not send identity documents, selfies, proof of address, full card or bank details, passwords, recovery codes or one-time codes by email or with your initial support request. If documents are needed, wait for a confirmed secure verification or upload method.