Contact Buburuza Support when you need help with your account, a payment, identity verification or a security concern.
Contact support
- Submit a support request
- Email: support@buburuza.com
- Phone: +1 (855) 510-1222
Support hours are Monday–Friday, 9 AM–5 PM Miami time (Eastern). Requests received outside these hours are reviewed when support reopens.
Choose the right issue
On the request form, choose General Inquiry, Complaint, Transaction Dispute, Fraud Report, Account Issue or Verification Issue. Choose the closest match if you are unsure.
What to include
- A short description of the issue and when it happened.
- The transaction reference, date and amount, if relevant.
- The exact error message, with any sensitive information removed.
For an existing request, reply to the same conversation so our team has the full context. Avoid posting account or transaction details on social media.
Protect your information
Do not send identity documents, selfies, proof of address, full card or bank details, passwords, recovery codes or one-time codes by email or with your initial support request. If documents are needed, wait for a confirmed secure verification or upload method.