If you are dissatisfied with a Buburuza service or how an issue was handled, contact our support team and clearly identify your message as a complaint.
Submit your complaint
Open the support request form and choose Complaint, or email support@buburuza.com.
What to include
- A clear summary of what happened and when.
- The service or transaction involved, with the date, amount and reference if relevant.
- Any existing support request reference.
- The outcome you would like us to consider.
Following up
Keep your request reference and reply to the same conversation with any additional information. Our support team will review your complaint and contact you if more details are needed.
If you are questioning a transaction, see transaction disputes. For activity you did not authorize, follow the fraud reporting guide.
Protect your information
Do not send identity documents, selfies, proof of address, full card or bank details, passwords, recovery codes or one-time codes by email or with your initial support request. If documents are needed, wait for a confirmed secure verification or upload method.