Protect your account now
- If your card may be affected, use Freeze card in the official Buburuza web account. If you cannot access the freeze control, report that immediately; sending a report does not freeze the card.
- Change your login password through the official app or website if you can still access your account.
- Review active sessions and sign out other sessions you do not recognize.
- Report the concern using the options below. If you are locked out or cannot complete a protective step, tell support; do not delay reporting.
If you notice activity you did not authorize or suspect fraud involving your Buburuza account, report it to support as soon as possible.
Report the concern
Open the support request form and choose Fraud Report, or email support@buburuza.com. You can also call +1 (855) 510-1222.
Support hours are Monday–Friday, 9 AM–5 PM Miami time (Eastern). You can submit a request at any time; reports received outside these hours wait for review on the next business day.
What to tell us
- What happened and when you noticed it.
- The transaction date, amount and reference, if relevant.
- Whether you can still access your account.
Protect your account
Stop engaging with anyone asking for your password, verification codes or a payment to unlock or recover your account. Use the official Buburuza app or website to access your account. Read Keeping your Buburuza account safe for more guidance.
Protect your information
Do not send identity documents, selfies, proof of address, full card or bank details, passwords, recovery codes or one-time codes by email or with your initial support request. If documents are needed, wait for a confirmed secure verification or upload method.