Welcome to Buburuza Support. Find practical guides for your account, payments, identity verification and security.
Find an answer
Browse the guides on the Help Center homepage or use search to find the topic you need. For an issue specific to your account or transaction, contact our support team.
Contact support
- Submit a support request
- Email: support@buburuza.com
- Phone: +1 (855) 510-1222
Support hours are Monday–Friday, 9 AM–5 PM Miami time (Eastern). Requests received outside these hours are reviewed when support reopens.
Help us understand your request
Include a short description of the issue, when it happened and any relevant transaction reference. If you already have a support request, reply to the same conversation so the details stay together.
Protect your information
Do not send identity documents, selfies, proof of address, full card or bank details, passwords, recovery codes or one-time codes by email or with your initial support request. If documents are needed, wait for a confirmed secure verification or upload method.