If a transaction looks incorrect or you need to dispute it, contact Buburuza Support promptly with the details you have.
Report a transaction dispute
Open the support request form and choose Transaction Dispute, or email support@buburuza.com.
What to include
- The transaction date, amount and currency.
- The merchant or recipient name and transaction reference, if available.
- Why you believe the transaction is incorrect.
- Any steps you have already taken to resolve the issue.
Keep relevant records. Our team will explain what additional information is needed and how to provide it securely. A dispute request does not guarantee a refund or reversal.
If you did not authorize the activity
Use the fraud reporting guide and report it as soon as possible.
Protect your information
Do not send identity documents, selfies, proof of address, full card or bank details, passwords, recovery codes or one-time codes by email or with your initial support request. If documents are needed, wait for a confirmed secure verification or upload method.