Read the verification status and any explanation or next step shown in the app. A rejected check does not always have the same cause, and another attempt may not be available in every case.
Check the information you can correct
- Use a document type accepted by the verification flow.
- Check that the document is valid and your profile details are accurate.
- Follow image instructions: clear text, good lighting, no glare and all requested edges visible.
- For a camera check, follow the on-screen positioning and lighting instructions.
Retry only when offered
If the app offers another attempt, correct the identified issue first and follow any waiting period or limit shown. Do not alter documents, use another person's identity or create another account to avoid the check.
If there is no clear next step
Contact support with the status and error description. Do not email copies of your ID, selfies or proof of address. Wait for a confirmed secure verification or upload method if further evidence is needed.