Where to use this guide
Buburuza mobile and web profile completion. Provide personal or business information only when it is requested for the account you are applying to use.
Complete the profile information requested in the Buburuza app accurately. The fields and supporting checks can depend on the service you are applying to use.
Before you submit
- Use your legal name as it appears on your identity document.
- Check any date of birth, country and address fields carefully. Provide your actual details.
- Review spelling and formatting before continuing.
Continue with the verification request in your account
Use the verification prompt in your account to see what information is still needed. A profile that has been submitted for review is different from an approved account.
- Open the verification banner on Home or Dashboard. It may say Verify, Finish verifying, or show that verification is underway.
- Review your legal name and the account details requested. Enter business details only when you are completing a business-account journey.
- Follow the verification instructions and provide the documents requested through that secure flow.
- Submit the information and return to Home or Dashboard to check the displayed status. Respond to any further request in your account.
A review status does not mean the account was rejected. Check for an outstanding information request.
Expected result
Check the status shown after submitting your details and any follow-up request. A submitted profile or review status is different from approval, and a locked field still needs the correction route below.
Correcting a mistake
Use the correction option shown in the app, if available. If a field is locked or a correction cannot be submitted, contact support and describe which field needs attention. Do not create another account to work around the problem.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.
Related: Documents you'll need for identity verification.
If a request for documents arrives outside your account, confirm the secure verification method with support before sending anything. Do not email identity documents, selfies, proof of address, passwords or security codes.
More help: What is identity verification and why we need it and What to do if your identity verification was rejected.