Identity verification helps establish who is using an account and supports security and the requirements that apply to the service. The Buburuza app will show the checks needed for your account.
What to expect
You may be asked to confirm your personal details, provide an accepted identity document or complete a camera check. Additional information may be requested for a particular service or transaction. Follow the requirements shown in the secure flow.
How to complete verification
- Open the verification step from the official app.
- Read the document and capture requirements before submitting.
- Check that your information is accurate and matches your document.
- Follow the status or next-step instructions shown after submission.
A submitted check is not necessarily an approved check. Availability of account features depends on the status and requirements shown for your account.
Read how to prepare your documents or how to handle a rejected check.
If you need help, contact support with a brief description and any error text. Do not send passwords, verification codes, identity documents, selfies or financial documents by email or social message. If documents are needed, wait for a confirmed secure verification or upload method.