Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
Check account-level spending limits when a payment cannot proceed even though the balance appears sufficient. These controls are separate from a limit set on an individual card.
Before you start
Choose the intended account and review the limit period and current amount shown for it.
Steps
- Open Settings and the account Spending limit or Spending limits area.
- On mobile, choose Add a spending limit, select Daily, Weekly, or Monthly, then choose a preset amount or Custom and enter an amount.
- Choose Update on mobile and check the saved period, Spent, and Available figures. Use Edit to change an existing limit.
- On the web, read the monthly cap, amount used, amount left, and reset date, then choose Edit.
- Enter the new monthly amount and choose Save. The web explanation says raising the limit requires a passkey confirmation and lowering it applies immediately.
- Check the saved limit and any held-payment notice. Inspect an affected payment separately after changing the limit.
Expected result
The saved account limit is displayed. Check any held-payment notice and the affected transaction separately.
If something does not work
- If a payment is held by a limit, do not assume changing the limit automatically releases it.
- If the limit cannot be changed or the result is unclear, contact support with the message shown.