Where to use this guide: Buburuza mobile app.
Concierge lets you discuss a service, review an itemized offer and authorize its payment separately. Keep the service details and payment request together so you can check what you have agreed to.
Before you start
Open the intended concierge request and review the service and payment details before authorizing a charge.
Steps
- Open Chats, then Concierge. Open an existing topic or choose New chat. Suggested requests include Flight ticket, Book a hotel, Shopping, Book a table and Car rent.
- Describe what you need. For a flight request, provide departure and arrival points and dates, the number of travelers and child ages, cabin and seat preferences, and any additional services or frequent-flyer details requested.
- Review the proposed option. Check travel dates, departure and arrival times, airports, airline, cabin and price. Reply with any changes before agreeing.
- If you want a hotel or airport transfer, discuss those details in the same conversation. Check the hotel dates, room, included services and price, and the transfer route and price.
- Review the Final Booking Offer. Check every service and the total. Ask for any missing information or correction, then confirm the arrangement in the conversation when you agree.
- Open the Payment request card. Choose Pay to continue, or Decline request if you do not accept it.
- On Payment, check Service and Amount, then select the funding source under From. Review the completed payment summary and swipe Pay to authorize it.
- Check the request card for Paid and the concierge reply. Keep the conversation, and check the separate supplier booking confirmation for the travel or service itself.
Expected result
A Paid request card and concierge reply concern that request payment. A separate supplier confirmation establishes the travel or service booking.
If something does not work
- If Pay is inactive and From still says Select, choose the funding source before continuing.
- If the description, dates or total do not match what you agreed, ask the concierge to correct the request before paying.
- A Paid card and a completed conversation confirm different things from an airline ticket, hotel reservation or supplier booking. Obtain and check the service confirmation.
- For changes, cancellation or a payment problem, continue the relevant concierge conversation. The applicable supplier terms determine what can be changed or refunded.