Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
Airport services separates upcoming Bookings, History, your membership pass and the QR for an individual fast-track booking.
Before you start
Have the intended booking or membership entry available. Check the service, airport, traveller and visit date before opening a pass or cancellation action.
Steps
- Open Airport services and find the relevant entry under Bookings. Use History to find a previous service entry.
- Open the booking and review its airport, service, visit time, passenger information and guiding address.
- For fast-track access, use the QR in the booking that says to scan it at the Fast Track gates.
- Use Show membership pass for membership identity, expiry and entitlement counters. This general pass is separate from the selected booking’s QR.
- Choose Book again only when you want to start another booking.
- If you need to cancel, read the selected service’s current cancellation conditions and open Cancel booking when available. Follow the actual confirmation shown and check the resulting booking status.
What to expect
You should find the issued booking and the correct pass or booking QR. After any cancellation request, check its actual outcome before expecting a refund or restored entitlement.
If something does not work
- A checkout preview or membership QR is not proof that a specific booking succeeded. Look for the issued booking.
- Before using Cancel booking, read the current cancellation and refund terms. Confirm the outcome before expecting a refund or a restored entitlement.
- Check the traveller and visit details before confirming a repeat booking with Book again.
Still need help?
Contact Buburuza Support with the affected booking, plan or request reference and the error text. Check the existing purchase or booking record before repeating an action with an uncertain outcome.