Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
The concierge conversation list separates General chat from conversations for individual requests. Keep the preferences, replies and event information for each request together.
Before you start
Use this guide when Concierge offers General chat and separate request conversations. Have the correct traveller, date and service preferences ready for the request.
Steps
- Open Concierge in Chats. Use General chat for general questions, or select the named request conversation you want to continue.
- To start a request, choose the plus control. Select the relevant request: I need flight ticket, Book a hotel, I need to buy something, I want to travel, I want to rent a car, Book me a table, I need an errand or I am looking for exciting events.
- Enter the requested preferences. For a flight, these can include departure and arrival points, dates, traveller count and child ages, cabin or seating preferences, extra services and frequent-flyer details.
- Review your message before sending it. Read the manager’s follow-up questions and keep your replies in the same request conversation.
- If an Event card appears, check its title, dates, location and attachment count. Use View to inspect the information offered for that event.
- Check any Added to calendar status on the card. If you need the event in another calendar, verify it in that calendar separately.
What to expect
Keep replies and event details in the intended request conversation. Verify issued booking and payment records separately; an event card or calendar label alone is not a booking or payment confirmation.
If something does not work
- A completed conversation or manager confirmation does not by itself show payment or an issued ticket. Review the separate payment request and the booking records supplied for your request.
- Added to calendar in the conversation does not confirm an export or synchronization to a personal calendar.
- If event details or attachments are missing, ask the concierge in that request conversation before relying on the itinerary.
Still need help?
Contact Buburuza Support with the affected booking, plan or request reference and the error text. Check the existing purchase or booking record before repeating an action with an uncertain outcome.