Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
Choose the data allowance and duration for a custom eSIM plan, then check the plan and payment method together before purchasing.
Before you start
Use Custom plan only if it is offered for your destination. Check the provider’s plan terms and have an available payment method before purchasing.
Steps
- Open the eSIM destination list and select a country. If Custom plan is available, select it instead of a preset under Available plans.
- Use the separate minus and plus controls to adjust the data allowance and number of days. Check Total amount, then select Continue.
- At Checkout, review the country, provider, data allowance, duration and price. Use Edit plan if these do not match your selection.
- Open Payment method and select an available saved card or Apple Pay. To add a card, select Add new card and enter its card number, expiry date and CVV, then select Add when enabled.
- Check that the selected method appears at Checkout. Follow the payment control and any authorization instructions presented for that method.
- After eSIM added successfully, choose Explore my eSIMs to review your eSIMs or Install eSIM to begin installation. Check the installation status separately.
- If you need to manage saved methods, open Payment method and select Edit. Review the method beside each removal control carefully, and select Done when you have finished.
What to expect
After eSIM added successfully, inspect the eSIM and begin installation if needed. Check purchase, installation and plan activation as separate outcomes.
If something does not work
- If Custom plan is unavailable for a destination, choose from the available plans and review their allowances and duration.
- If Add remains unavailable, check the card number, expiry date and CVV fields. Do not send these details to support.
- Payment processing, a purchased eSIM, an installed eSIM and an active data plan are different states. Check the current eSIM and plan status before relying on mobile data.
- Before removing a saved method or plan, read any confirmation displayed. Removing a saved payment method does not by itself establish a refund or cancellation of an eSIM plan.
- If payment confirmation is interrupted, check the existing payment and purchase record before trying again. Contact Buburuza Support with the reference and any error message if the outcome remains unclear; do not send full card details or authorize another payment while the first outcome is unknown.
Still need help?
Contact Buburuza Support with the affected transaction or purchase reference, current status and error message. If the outcome is unclear, check the existing record before trying again. Never include full card details, passwords or verification codes.