Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
The mobile result screen provides record tools for a completed payment. Use them to inspect the transaction, keep a personal note or add a supporting document.
Before you start
Open the intended payment record. Decide whether information should remain a note or be added as a document, and read the audience description for each field.
Steps
- Check the result’s date, amount and recipient, then choose Check details to open the transaction record.
- Choose Receipt for the receipt action or Track for the linked tracking view where offered.
- To add a supporting document, choose Attach. Select Scan using camera, Upload from photo library, Choose from files, Forward by email or Enter manually according to the method actually available.
- After adding a document, inspect the Attachments row and its filename. Open the ellipsis menu to View or begin Delete for that file.
- Use Internal note for your personal annotation. If the note field says it is visible only to you, it is not shared with the recipient. Follow the visibility wording shown on your record; X clears the note field.
- Use Copy link if you need a reference. Copy to clipboard confirms copying; share it separately only with the intended recipient.
What to expect
Check the saved note and attachment rows on the intended record. Copy to clipboard confirms copying a link only; it does not send the link to another person.
If something does not work
- An attachment and an internal note have different visibility rules. The private-note wording does not establish the attachment’s sharing permissions.
- Copying a link does not send it to another person.
- The receipt, tracking page and transaction details are separate destinations; opening them does not submit another payment.
- Forward by email and Enter manually are entry choices here; use the actual forwarding address or form supplied after selection.
Still need help?
Contact Buburuza Support with the affected transaction or purchase reference, current status and error message. If the outcome is unclear, check the existing record before trying again. Never include full card details, passwords or verification codes. For an existing transaction dispute, see how to get help with a transaction dispute.