Before closing your account
Withdraw your entire balance, including all fiat money and crypto, to an account or wallet outside Buburuza before requesting account deletion. Deletion cannot be completed while a balance remains. All remaining funds must be returned to you before closure.
Check every account and wallet, and confirm that withdrawals have completed. Resolve pending payments and other account activity before the final closure confirmation.
If you cannot withdraw a balance or resolve pending activity, contact support. Do not continue with deletion while funds remain.
Save any statements or records you need before closing your account.
On the web
Open Settings → Profile → Close your account. Choose Contact support to close and follow the account-specific process. Before closure is completed, confirm that all funds have reached your external account or wallet and no balance remains in Buburuza.
On mobile
After withdrawing all funds and confirming that no balance remains, open Settings → Delete account. Read the confirmation. If you decide to proceed, choose Continue and enter the email verification code in the app. Complete Delete Forever only when you intend to delete the account and all funds have been returned to you.
After requesting closure
Keep the closure confirmation or support conversation. A submitted request is not confirmation that the account has been closed.
Deleting the mobile app or removing a wallet does not close your financial account. Never send passwords, verification codes, full card details or identity documents in a general support message.