Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
Open your profile to see which details you can edit directly. Some verified identity or company fields may need support to change them.
Before you start
Select the correct profile or company and identify the field that needs updating.
Steps
- On the web, open Settings and the Profile or company-information area. On mobile, open Profile and Account, or the profile area shown in Settings.
- Select the specific identity, company or contact detail you need to update. Check that you are in the intended account.
- For a field that offers editing, enter the corrected information. If web company details direct you to Contact support, use that route instead.
- Complete any verification prompt required by the app and save. Reopen the field or check its confirmation to verify the result.
- For a locked field, use Get help and explain which detail needs updating.
Expected result
Check the updated profile field or use Get help for a field that is locked. Do not assume all personal and company fields are directly editable.
If something does not work
- If an email or phone change asks for a verification code, enter that code only in the app.
- Do not send identity documents or full account details in an initial support request. Support can direct you to the appropriate secure process.