Where to use this guide: Buburuza mobile app and web account; follow the platform labels in the steps.
Use feedback to share an idea or describe a rough edge. Use support when you need an answer about an account or payment.
Before you start
Prepare feedback about the product. Use support instead when the issue needs an account-specific response.
Steps
- On mobile, open Settings and choose Share feedback. On the web, open Settings and choose Feedback.
- Describe the idea, missing feature, or experience you want to explain.
- Choose the feedback submission action.
- Read the confirmation. If the matter needs an account-specific response, open Get help or Support instead.
Expected result
A confirmation acknowledges the submitted feedback. An account-support case remains a separate route.
If something does not work
- The web feedback screen explicitly directs customers who need an answer to Support.
- Do not include passwords, security codes, full payment details, or identity documents in a feedback message.