Where to use this guide: Buburuza mobile app.
Use these instructions for the selected account when it offers the feature and controls described below.
If physical-card creation is offered in your app, you can choose its design and enter the cardholder name. Check the current card offer and any requirements before you continue.
Before you start
Use these steps only if your account offers physical-card creation. Review the current offer and requirements, and have the correct cardholder name ready.
Steps
- Open the Physical card offer and review the details displayed for your account. Choose Issue a physical card to begin.
- On Physical card design, browse the available card styles and choose the one you want. Select Choose.
- On Type your name, enter the cardholder name and check the preview carefully. Create card is inactive while the name field is blank.
- Select Create card when the details are correct, then check the result shown in the app.
- Follow any delivery and activation instructions supplied with the actual card order. A card-created message does not confirm shipment or delivery.
What to expect
Inspect the result after Create card and follow the order’s actual delivery and activation instructions. A card-created message does not establish shipment or delivery.
If something does not work
- If the physical-card option is not available, use Support to check availability for your account.
- If Create card remains inactive, check that the required name has been entered.
- For an incorrect cardholder name, missing delivery instructions or an order problem, contact Support before assuming the card has shipped.
Still need help?
Contact Buburuza Support with the affected card setting and error text. Use only a masked card reference and never share a PIN or full card details.