Knowledge
Articles for customers
- Welcome to Buburuza Support
- Contacting Buburuza Support
- How to Submit a Complaint
- How to Get Help With a Transaction Dispute
- How to Report Unauthorized Activity or Suspected Fraud
- How to Get Help With Verification Issues
- Creating your Buburuza account
- Verifying your email and phone during sign-up
- Choosing a strong password
- Completing your profile
- Accepting the Terms of Service
- What is identity verification and why we need it
- Documents you'll need for identity verification
- What to do if your identity verification was rejected
- Setting up two-factor authentication (2FA)
- Recovering access if you lose your authenticator app
- Keeping your Buburuza account safe
- Adding a payment method to your Buburuza account
- Understanding wallets and currencies
- How to receive money to your Buburuza account
- Why is my deposit pending or in review?
- What happens if a deposit is rejected
- How to send money or withdraw funds
- Why some withdrawals require additional review
- What if my withdrawal fails or stays pending?
- How fees are calculated at Buburuza
- When you'll see fees applied to your transaction
- Why we may ask additional questions about transactions