Support and reporting
- Welcome to Buburuza Support
- Contacting Buburuza Support
- How to Report Unauthorized Activity or Suspected Fraud
- How to Get Help With a Transaction Dispute
- How to Submit a Complaint
- How to Get Help With Verification Issues
Getting started
- Follow the web app’s introduction
- Creating your Buburuza account
- Start personal account setup on mobile
- Verifying your email and phone during sign-up
- Accepting the Terms of Service
- Completing your profile
Sign-in and security
- Keeping your Buburuza account safe
- Sign in to Buburuza on the web
- Sign in with email or phone and a login password
- Unlock the mobile app with your passcode or biometrics
- Enable biometric access in the mobile app
- Choosing a strong password
Accounts and wallets
- Understand your home screen and balances
- Find banking, crypto and services from mobile Home
- Switch between your account profiles
- Understanding wallets and currencies
- Open and name a currency account
- Open and manage a currency account on the web
Receiving money
Recipients
Sending money
- How to send money or withdraw funds
- Find a payment route or search for a person
- Send money to another Buburuza user
- Move money between your accounts or wallets
- Send an ACH payment
- Send an ACH payment from the mobile bank-details form
Payment requests and schedules
- Request a payment from a person or business
- Create and share a payment link
- Pay a request from a payment link
- Set up a recurring payment
- Inspect a recurring payment and its history
- Cancel or reactivate a recurring payment
Cards and limits
- Create a virtual card
- Choose a physical card design and cardholder name
- View a card and its linked account
- Use card details, PIN and payment controls on desktop
- Choose a mobile card design and names
- Give a card a recognizable name
Transactions and troubleshooting
- Find and filter transactions
- Find a mobile transaction with filters
- Check a payment’s status
- Read a mobile payment’s status and funding breakdown
- Understand the payment progress widget on Home
- Read a payment tracking link
Documents
- Find, filter, download and share mobile documents
- Add a document to the mobile library
- Find and download account statements
- Find a bank letter
- Download wire instructions for your account
- Read account reports and letters
Settings and support
- Update your profile or company information
- Update your mobile identity details or nickname
- Change the email address in your mobile profile
- Change the phone number in your mobile profile
- Manage notification preferences
- Change mobile appearance, language and display currency
Crypto features
- Open a token’s information screen
- Choose, rename and manage a crypto wallet
- Buy crypto with an account, card or Apple Pay
- Review and confirm a crypto swap
- Import an existing wallet with its secret phrase
- Import a wallet with a secret phrase on desktop
Rewards
Travel and services
- Choose and purchase an eSIM data plan
- Customize an eSIM plan and choose its payment method
- My eSIM says Not installed
- Check eSIM data, add a plan, or manage an eSIM
- Find airport lounges and access information
- Review an airport fast-track booking